• TELEPHONE ANSWERING •
Telephone Answering: Are You Picking Up Every Call?
Every business wants the phone to keep ringing. It usually means new business. But what happens when the call isn’t answered and goes to voicemail? Will they ever call back?
The reality is that most customers expect a timely response, with 40% expecting one within an hour. Plus, if you miss their first call, they may move on to a competitor because they need help now and don’t want to wait.
Sending a customer voicemail also can change their perception of you. They may think they aren’t important or that you’re too busy to take on new work.
However, there is a solution that solves this challenge. Every call is picked up without you needing to hire more staff. We offer telephone answering services that can divert your businesses calls to us. It’s fairly easy to do this, no matter your provider.
You’ll be provided a dedicated number for your business. When calls are received from that number, your company name is displayed on our system and our associates answer the call based on your preferred greeting or requirements. We aim to greet your callers in the same way that you would.
We’ll chat with the customer or prospect and detail what they need then quickly pass the information over to you.
If calls come in outside of business hours, our personalised voicemail system will take the call and relay the message in a timely manner.